Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bedrockcoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bedrockcoffee.com.

 

ORDER CANCELATION
Orders that are canceled before shipment may be subject to a 5% restocking fee, which is subtracted from the order total balance refunded to you.

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as coffee). If you are at all dissatisfied with your coffee purchase, please email us at info@bedrockcoffee.com and we will make it right. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

BARATZA BURRS

Slight rust on new Baratza burrs is fairly common with the high-carbon steel used. This steel is prone to developing a small amount of rust even through exposure to humidity in the air. The trace amounts of rust can be removed with a metal bristle brush, or will disappear after a few pounds of coffee passes through the grinder and is not harmful. Should you choose to return or exchange your Baratza replacement burr due to rust we cannot guarantee the replacement burr will arrive rust free.