CAREERS

Job Description

The Barista is one of the most important coffee specialists within the Bedrock Coffee team. Responsible for greeting, serving, and educating customers, the Barista skillfully crafts and serves coffee beverages in a timely and accurate manner, striving to ensure an exceptional and lasting coffee experience for the customer. They are a positive team player and drive forward Bedrock’s mission to craft the best possible coffee, serve our local community, and advance coffee’s legacy through education and awareness.

Required Qualifications & Skills

• Outstanding customer service skills
• Strong interpersonal skills
• Willingness to learn quickly and master various brew-craft methods
• Available to work flexible hours that include early mornings, weekends, and/or holidays
• Maintain regular and punctual attendance
• Possess computer operation and point-of-sale skills
• Maintains a calm disposition during periods of high volume or unusual circumstances
• Operates and contributes well within a team setting
• Comply with company dress code per employee handbook

Responsibilities & Essential Job Functions

Service

• Warmly greet and engage with customers as they enter the café
• Provide customers with menu details and answering any questions
• Take customer orders while paying close attention to any customized details such as temperature and substituted ingredients
• Receive and process payments in a secure, safe, and orderly fashion
• Communicate customer feedback to managers

Craft

• Expertly craft various café beverages according to standard recipes using a variety of commercial café equipment and manual brewing methods
• Serve prepared food, like cookies, pastries and muffins
• Learn all available brew-craft methods and be able to explain them to customers
• Experiment and recommend new drink menu options
• Taste and provide valuable quality assurance feedback

Upkeep

• Keep the café seating and retail clean and comfortable for customers
• Maintain a high degree of cleanliness and organization within kitchen area, ensuring team members can operate safely and effectively
• Comply with health, safety, and sanitation guidelines for all products
• Check if brewing equipment operates properly and report any maintenance needs
• Maintain stock of café consumable products such as cups, lids, syrups, and milk

Other duties as assigned may involve bagging, sealing, and various other coffee production assistance tasks to meet customer demand. Additionally, it may also be required to prepare and serve beverages for special events as well as assisting with new team member training (providing instruction, positive reinforcement, and coaching).

Hours, Compensation & Benefits

• Part-Time (20-30 hours a week)
• $12.00 - $15.00/hour starting wage depending on experience (+$1.00 after 90 days)
• Employee discount on all coffee hardware and roasted coffee
• Free brewed coffee during shift
• Paid time off

Job Description

The Café Assistant is a crucial role within the Bedrock Coffee team, focused on customer service and café maintenance during our busiest times. This role ensures a smooth and comfortable café experience for our customers, assisting with transactions, and maintaining the cleanliness and organization of our café and retail spaces. As a supportive member of our team, the Café Assistant helps uphold Bedrock’s commitment to quality service and community connection.

Required Qualifications & Skills

• Excellent customer service skills
• Effective communication skills
• Able to multi-task and perform duties quickly and efficiently
• Available to work during peak hours, which may include early mornings, weekends, and/or holidays
• Maintain regular and punctual attendance
• Basic computer operation and point-of-sale skills
• Keeps calm during periods of high volume or unusual events
• Operates well within a team setting
• Adheres to company dress code per employee handbook

Responsibilities & Essential Job Functions

Service

• Provide a warm welcome to customers entering the café
• Answer customers' questions regarding our products and services
• Take and process customer orders accurately, paying close attention to any special requests
• Receive and process payments in a secure and orderly manner
• Communicate customer feedback to managers

Upkeep

• Keep the café seating, retail, and coffee production areas clean and comfortable for customers and staff
• Maintain high cleanliness and organization standards within the café to ensure safety and efficiency
• Comply with health, safety, and sanitation guidelines for all products
• Report any maintenance needs promptly
• Restock café consumable products such as cups, lids, and other supplies

Other duties as assigned may include assisting with bagging, sealing, and other retail tasks as needed to meet customer demand. This role will not involve crafting beverages or closing/opening the café, but flexibility and a willingness to assist team members is highly valued.